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This topic contains 2 replies, has 2 voices.

Last updated by rainerC 1 year, 4 months ago.

Author Posts
May 24, 2018 at 8:39 am #2220644

rainerC

I am trying to: activate licence key

Link to a page where the issue can be seen: hidden link

I expected to see: activation confirmed

Instead, I got: Error message: "Invalid site key for the current site."

I tried and deleted the site donation.pocketproject.org and added new site. Again licence key is not accepted. What can I do?

May 24, 2018 at 9:09 am #2220884

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

While one of my teammates takes care of your case I will provide you with the first debugging steps.

We are currently having issues with a recent option that was added to WPML 3.9.4. It is the "Keep wpml.org up-to-date about which theme and plugins I use" option right below the registration key field. If you uncheck it you will be able to register the site key as usual.

Let us know if it helps.
Andrés

May 24, 2018 at 9:32 am #2221131

rainerC

Hi Andrés,

That helped, thank you very much!

Rainer