This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 2 voices.

Last updated by dustinN 3 years, 7 months ago.

Assigned support staff: Otto.

Author Posts
March 10, 2016 at 12:06 am #834344

dustinN

I am trying to: Cancel Translation Jobs. We sent a translation job to OneHourTranslation so they could provide us with a quote. We did not use them, and I cannot cancel or delete the Translation Jobs from WPML Translation Management.

I found a past thread that recommended cancelling the translation jobs via the OneHourTranslation website, but they do not appear there. So, that is not an option. This is the support thread: https://wpml.org/forums/topic/unable-to-cancel-translation-job/

URL of (my) website where problem appears: hidden link

I expected to see: Someway to cancel or delete translation jobs that were sent to professional translators if the translators are not actually translating the jobs...

Instead, I got: No way to cancel or delete translation jobs sent to professional translators -- even if the professional translators do not provide a way for me to cancel or delete the jobs.

Steps to duplicate the issue: Create a translation job. Send it to a professional translator. Try to cancel the jobs.

March 10, 2016 at 11:49 am #834765

Otto
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Thank you for contacting the WPML support!

For being of better help, can you please provide your WPML Debug information in the debug field below? http://wpml.org/faq/provide-debug-information-faster-support/

As you said, you must cancel a job sent to a translation service from the service dashboard.

So we need to find why the translation service dashboard is not showing this job to be cancelled.

Can you please go to WPML > Support > Troubleshooting > Communication log and share the information with me? If it is too long, you can use pastebin.com service.

I can see that you are a TranslateMedia referred client. Generally, referred clients only have the option to choose this service. So I'm sharing with you the documentation to cancel jobs from OneHourTranslation and TranslateMedia:
https://wpml.org/translation-service/onehourtranslation/#cancel-jobs
https://wpml.org/translation-service/translatemedia/#cancel-jobs

I'll wait for your information.

Thanks for your cooperation.

Kind Regards,

Otto

March 10, 2016 at 3:26 pm #835056

dustinN

Debug info is include, and the communication log is pasted below. I've also included a screen capture to show that there is no Project at OneHourTranslation. They only seem to exist in WPML.

Communication Log:
nslation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27241,"cms_id":"page_16131_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27242,"cms_id":"page_16157_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27243,"cms_id":"page_16157_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27244,"cms_id":"page_16157_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27245,"cms_id":"page_16157_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27246,"cms_id":"page_16178_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27247,"cms_id":"page_16178_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27248,"cms_id":"page_16178_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27249,"cms_id":"page_16178_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27250,"cms_id":"page_16288_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27251,"cms_id":"page_16288_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27252,"cms_id":"page_16288_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27253,"cms_id":"page_16288_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27254,"cms_id":"page_16424_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27255,"cms_id":"page_16424_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27256,"cms_id":"page_16424_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27257,"cms_id":"page_16424_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27258,"cms_id":"page_16458_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27259,"cms_id":"page_16458_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27260,"cms_id":"page_16458_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27261,"cms_id":"page_16458_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27262,"cms_id":"page_16484_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27263,"cms_id":"page_16484_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27264,"cms_id":"page_16484_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27265,"cms_id":"page_16484_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27266,"cms_id":"page_16600_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27267,"cms_id":"page_16600_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27268,"cms_id":"page_16600_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27269,"cms_id":"page_16600_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27270,"cms_id":"page_16671_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27271,"cms_id":"page_16671_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27272,"cms_id":"page_16671_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27273,"cms_id":"page_16671_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27274,"cms_id":"page_16693_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27275,"cms_id":"page_16693_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27276,"cms_id":"page_16693_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27277,"cms_id":"page_16693_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27278,"cms_id":"post_16714_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27279,"cms_id":"post_16714_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27280,"cms_id":"post_16714_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27281,"cms_id":"post_16714_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27282,"cms_id":"post_16733_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27283,"cms_id":"post_16733_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27284,"cms_id":"post_16733_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27285,"cms_id":"post_16733_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27286,"cms_id":"dt_slideshow_16736_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27287,"cms_id":"dt_slideshow_16736_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27288,"cms_id":"dt_slideshow_16736_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27289,"cms_id":"dt_slideshow_16736_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27290,"cms_id":"post_16856_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27291,"cms_id":"post_16856_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27292,"cms_id":"post_16856_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27293,"cms_id":"post_16856_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27294,"cms_id":"page_16882_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27295,"cms_id":"page_16882_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27296,"cms_id":"page_16882_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27297,"cms_id":"page_16882_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27298,"cms_id":"page_16910_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27299,"cms_id":"page_16910_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27300,"cms_id":"page_16910_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27301,"cms_id":"page_16910_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27302,"cms_id":"post_16958_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27303,"cms_id":"post_16958_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27304,"cms_id":"post_16958_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27305,"cms_id":"post_16958_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}},{"id":27306,"cms_id":"page_16986_en_zh-hans","job_state":"waiting_translation","source_language":"en","target_language":"zh-hans","batch":{"id":1840}},{"id":27307,"cms_id":"page_16986_en_zh-hant","job_state":"waiting_translation","source_language":"en","target_language":"zh-hant","batch":{"id":1840}},{"id":27308,"cms_id":"page_16986_en_ja","job_state":"waiting_translation","source_language":"en","target_language":"ja","batch":{"id":1840}},{"id":27309,"cms_id":"page_16986_en_ko","job_state":"cancelled","source_language":"en","target_language":"ko","batch":{"id":1840}}]}

March 10, 2016 at 6:11 pm #835218

Otto
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Thank you very much.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok for you.

** IMPORTANT **

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:

hidden link

Kind Regards,

Otto

March 10, 2016 at 6:59 pm #835250

dustinN

Solution for future readers:

This problem was solved using the "Reset professional translation state" in WPML > Support > Troubleshooting.

Thanks Otto.