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This topic contains 3 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 month ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
September 16, 2019 at 2:11 pm #4581163

bastianH-5

For the translations in English and Russian, I am in the menu you can see in the attachment. I click on jobs or teams on the circle in the middle to make them translatable, but if I click save, I get a white window and nothing happens, it doesn't save and I just have the following link, where I get linked to: https://pallascapital.com/wp-admin/admin.php?_icl_nonce=32b2d63a9c&_wp_http_referer=%2Fwp-admin%2Fadmin.php%3Fpage%3Dwpml-translation-management%2Fmenu%2Fsettings&icl_sync_custom_posts_unlocked%5Bpost%5D=0&icl_sync_custom_posts%5Bpost%5D=1&icl_sync_custom_posts_unlocked%5Bpage%5D=0&icl_sync_custom_posts%5Bpage%5D=1&icl_sync_custom_posts_unlocked%5Battachment%5D=0&icl_sync_custom_posts_unlocked%5Bcustom_css%5D=0&icl_sync_custom_posts%5Bcustom_css%5D=0&icl_sync_custom_posts_unlocked%5Bcustomize_changeset%5D=0&icl_sync_custom_posts%5Bcustomize_changeset%5D=0&icl_sync_custom_posts_unlocked%5Boembed_cache%5D=0&icl_sync_custom_posts%5Boembed_cache%5D=0&icl_sync_custom_posts_unlocked%5Buser_request%5D=0&icl_sync_custom_posts%5Buser_request%5D=0&icl_sync_custom_posts_unlocked%5Bwp_block%5D=0&icl_sync_custom_posts_unlocked%5Bpopup%5D=0&icl_sync_custom_posts%5Bpopup%5D=0&icl_sync_custom_posts_unlocked%5Bpopup_theme%5D=0&icl_sync_custom_posts%5Bpopup_theme%5D=0&icl_sync_custom_posts_unlocked%5Bacf-field-group%5D=0&icl_sync_custom_posts%5Bacf-field-group%5D=0&icl_sync_custom_posts_unlocked%5Bacf-field%5D=0&icl_sync_custom_posts%5Bacf-field%5D=0&icl_sync_custom_posts_unlocked%5Bwpcf7_contact_form%5D=0&icl_sync_custom_posts%5Bwpcf7_contact_form%5D=0&icl_sync_custom_posts_unlocked%5Bemployee%5D=0&icl_sync_custom_posts%5Bemployee%5D=0&translate_slugs%5Bemployee%5D%5Blangs%5D%5Ben%5D=&translate_slugs%5Bemployee%5D%5Blangs%5D%5Bde%5D=employee&translate_slugs%5Bemployee%5D%5Boriginal%5D=de&translate_slugs%5Bemployee%5D%5Blangs%5D%5Bru%5D=&icl_sync_custom_posts_unlocked%5Bportfolio%5D=0&translate_slugs%5Bportfolio%5D%5Blangs%5D%5Ben%5D=&translate_slugs%5Bportfolio%5D%5Blangs%5D%5Bde%5D=portfolio-item&translate_slugs%5Bportfolio%5D%5Boriginal%5D=de&translate_slugs%5Bportfolio%5D%5Blangs%5D%5Bru%5D=&icl_sync_custom_posts_unlocked%5Bpresse_links%5D=0&icl_sync_custom_posts%5Bpresse_links%5D=0&translate_slugs%5Bpresse_links%5D%5Blangs%5D%5Ben%5D=&translate_slugs%5Bpresse_links%5D%5Blangs%5D%5Bde%5D=presse_links&translate_slugs%5Bpresse_links%5D%5Boriginal%5D=de&translate_slugs%5Bpresse_links%5D%5Blangs%5D%5Bru%5D=&icl_sync_custom_posts_unlocked%5Berfolgsgeschichten%5D=0&icl_sync_custom_posts%5Berfolgsgeschichten%5D=0&translate_slugs%5Berfolgsgeschichten%5D%5Blangs%5D%5Ben%5D=&translate_slugs%5Berfolgsgeschichten%5D%5Blangs%5D%5Bde%5D=erfolgsgeschichten&translate_slugs%5Berfolgsgeschichten%5D%5Boriginal%5D=de&translate_slugs%5Berfolgsgeschichten%5D%5Blangs%5D%5Bru%5D=&icl_sync_custom_posts_unlocked%5Bjobs%5D=0&icl_sync_custom_posts%5Bjobs%5D=2&translate_slugs%5Bjobs%5D%5Blangs%5D%5Ben%5D=&translate_slugs%5Bjobs%5D%5Blangs%5D%5Bde%5D=jobs&translate_slugs%5Bjobs%5D%5Boriginal%5D=de&translate_slugs%5Bjobs%5D%5Blangs%5D%5Bru%5D=&icl_sync_custom_posts_unlocked%5Brl_gallery%5D=0&translate_slugs%5Brl_gallery%5D%5Blangs%5D%5Ben%5D=&translate_slugs%5Brl_gallery%5D%5Blangs%5D%5Bde%5D=rl_gallery&translate_slugs%5Brl_gallery%5D%5Boriginal%5D=de&translate_slugs%5Brl_gallery%5D%5Blangs%5D%5Bru%5D=&icl_sync_custom_posts_unlocked%5Bglossary%5D=0&icl_sync_custom_posts%5Bglossary%5D=0&translate_slugs%5Bglossary%5D%5Blangs%5D%5Ben%5D=&translate_slugs%5Bglossary%5D%5Blangs%5D%5Bde%5D=glossary&translate_slugs%5Bglossary%5D%5Boriginal%5D=de&translate_slugs%5Bglossary%5D%5Blangs%5D%5Bru%5D=&icl_sync_custom_posts_unlocked%5Bmc4wp-form%5D=0&translate_slugs%5Bmc4wp-form%5D%5Blangs%5D%5Ben%5D=&translate_slugs%5Bmc4wp-form%5D%5Blangs%5D%5Bde%5D=mc4wp-form&translate_slugs%5Bmc4wp-form%5D%5Boriginal%5D=de&translate_slugs%5Bmc4wp-form%5D%5Blangs%5D%5Bru%5D=&icl_sync_custom_posts_unlocked%5Bavia_framework_post%5D=0

September 17, 2019 at 4:27 am #4585545

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

I understand you are having issues completing translations. Since this type of issues can be created by some conflicts or php errors. I would need your help to narrow down the issue. Could you please provide feedback on the following questions as much as possible?

#1
Can you confirm that you are still experiencing issues with minimal set up (all plugins except WPML disabled and the theme on a WordPress default such as Twenty Nineteen)

#2
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Thank you for helping us to pinpoint the issue. Feel free to add any further information you may have.

Look forward to your reply.

Thanks

September 17, 2019 at 1:48 pm #4588979

bastianH-5

Dear Mr. Bhandari,
the problem is solved, where I do need assistance is, that the main menu is not changing, when I change the language itself.

September 18, 2019 at 5:52 am #4592613

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

Glad to hear that it now works. As the original issue is resolved may I kindly ask you please to open a new ticket for your additional question?

As per our support policies, we can only handle one issue per ticket. It will help us to serve you better and we can avoid discussing multiple problems in one ticket.

As a quick suggestion use the steps as mentioned here to translate the menu: https://wpml.org/documentation/getting-started-guide/translating-menus/

Thanks