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This thread is resolved. Here is a description of the problem and solution.

Problem:Cannot register key to website

Solution:Please go to https://wpml.org/account/sites/ there you should be able to see your site registered (unless u never register your site before)

then click on the little trash icon

and follow the steps shown in the video http://screencast.com/t/nhRozB9TBtBi

Relevant Documentation:

This topic contains 2 replies, has 2 voices.

Last updated by bradW-2 5 months, 2 weeks ago.

Assigned support staff: Bobby.

Author Posts
May 2, 2019 at 4:19 pm #3726771

bradW-2

I am trying to register our valid key to our website, hidden link, but it is not allowing me to. We cannot update the plugin as a result of this. Do you recommend opening a new account?

May 2, 2019 at 4:36 pm #3726995

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

Thank you for contacting WPML Support,

Please go to https://wpml.org/account/sites/ there you should be able to see your site registered (unless u never register your site before)

then click on the little trash icon

and follow the steps shown in the video hidden link

NOTE : if you are getting a warning or missing repositories message on the commercial tab and cant register for this reason please share a screenshot of the warning with me

Kind Regards,
Bobby

May 6, 2019 at 3:07 pm #3750261

bradW-2

My issue is resolved now. Thank you for your help!