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This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year ago.

Assigned support staff: Mihai Apetrei.

Author Posts
October 7, 2018 at 2:39 am #2793378

steveK-18

Please see attachment for your information.

I have translated and synchronize menus between languages for the "shop by department" drop down menu. But it still only displays the first language after I switched the website to the second language.

Please help. thank you.

Best regards.

October 9, 2018 at 6:49 am #2798416

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

October 10, 2018 at 5:55 pm #2805382

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hello.

Unfortunately, the login credentials provided don't work when trying to log into the website's admin panel (hidden link).

Can you please verify them and resend them?

I am enabling the private field again.

October 11, 2018 at 4:08 pm #2809080

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

I was able to log into the backend of your site but I am not able to find the area that's shown in the screenshot you attached above.

I tried both the homepages (for both languages), the shop page (for both languages) and a product page (again, for both languages) but I am not able to find the yellow menu that you are talking about.

Can you please tell me the steps I need to take in order to get into that place? Or can you provide a link I can use to get there?

I will be waiting for your response.

The topic ‘[Closed] Cannot translate the menu items’ is closed to new replies.