This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by Riffaz 1 year ago.

Assigned support staff: Riffaz.

Author Posts
July 6, 2019 at 7:44 am #4155251


i udate all the site and i need to update the site WPML plugins too but when i click update on the WPML Multilingual CMS i receive an error:
Update Failed: The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

i tried to regenerate the site ID but no way... .can you help me please?

thank you very much

July 6, 2019 at 7:45 am #4155253


Hi, the mail coming from wordpress says:
Error Details
An error of type E_ERROR was caused in line 317 of the file /homepages/36/d507349056/htdocs/wp-content/plugins/wpml-translation-management/inc/functions-load.php. Error message: Uncaught Error: Class 'WPML_Super_Globals_Validation' not found in /homepages/36/d507349056/htdocs/wp-content/plugins/wpml-translation-management/inc/functions-load.php:317
Stack trace:
#0 /homepages/36/d507349056/htdocs/wp-content/plugins/wpml-translation-management/inc/functions-load.php(340): wpml_tm_load_tm_dashboard_ajax()
#1 /homepages/36/d507349056/htdocs/wp-includes/class-wp-hook.php(286): wpml_tm_load_and_intialize_dashboard_ajax('')
#2 /homepages/36/d507349056/htdocs/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#3 /homepages/36/d507349056/htdocs/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#4 /homepages/36/d507349056/htdocs/wp-settings.php(394): do_action('plugins_loaded')
#5 /homepages/36/d507349056/htdocs/wp-config.php(86): require_once('/homepages/36/d...')
#6 /homepages/36/d507349056/htdocs/wp-load.php(37): require_once('/homepages/36/d...')
#7 /homepages/36/d507349056/htdocs/wp-admin/admin-ajax.php(22): require_once('/homepages/36/d...')
#8 {main}

July 7, 2019 at 7:09 am #4157273


Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)


Thank you for contacting WPML support.

This is because you updated the Translation Manager but WPML is still 3.6.3.
Please disabling Translation Manager and update the WPML Multilingual CMS or just update the WPML manually.
That should fix this.

Let me know how it goes.