Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Noman 1 month, 4 weeks ago.

Assigned support staff: Noman.

Author Posts
September 24, 2019 at 12:20 am #4626871

hyun-myungC

I am trying to: update the components according to the alert message (screenshot)

Link to a page where the issue can be seen:pls see screenshot

I expected to see: buttons or links that would lead me to update them

Instead, I got: no idea how to update.

September 24, 2019 at 4:58 am #4628011

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Please make sure you have registered WPML in this site and then please go to WP Dashboard >> Plugins >> Add new >> Commercial tab >> and try to update plugins from there.

If still issue persists, please update manually every WPML plugin with the latest ones downloaded from your account page. Then don't forget to clean the browser and server cache, as this sometimes happens due to cache.

To do a manual update please follow these steps:

1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records.

4. Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

- We have another user who was able to solve the same issue like this (Summary at top):
https://wpml.org/forums/topic/im-getting-this-message-wpml-update-is-incomplete/

Thank you