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Last updated by Radu 3 months, 2 weeks ago.

Assigned support staff: Radu.

Author Posts
July 5, 2019 at 11:38 am

robertH-48

The website was using another key from another WPML account. I deleted the website from the other account and moved it to this account. However, I can't find where to replace the key on my wordpress admin area and I can't update the WPML plugins. See image attached.

July 5, 2019 at 12:35 pm #4151343

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Robert,

Thank you for reaching out the WPML support!

There's a simple way to get this fixed. Please follow the steps presented here https://wpml.org/faq/install-wpml/#register and try again to update the plugin.
Basically, you just need to go to Dashboard → Plugins → Commercial tab, unregister the current key by using the button from the right side, generate a new key (from your new WPML account), and add it to your website.

Just give this a try and tell me how things work this time.

Thanks,
Radu

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