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This thread is resolved. Here is a description of the problem and solution.

Problem: I expected to be able to update my WPML plugins and then I expected to be able to register WPML. I cannot find anything that allows me to enter the WPML key.

Solution: - Please go to WPML.org and at https://wpml.org/account/sites/ look for your current key and erase it. - Create a new one with the new URL of your site. - Go to your plugins panel and click under "Register" button below WPML plugin. - Click on the Unregistered button at the commercial page. - Add your new key.

Relevant Documentation: https://wpml.org/faq/install-wpml/

This topic contains 3 replies, has 2 voices.

Last updated by sorenN-5 1 month, 2 weeks ago.

Assigned support staff: Andrés.

Author Posts
August 27, 2019 at 3:20 pm #4467977

sorenN-5

I am trying to: update wpml plugins

Link to a page where the issue can be seen: wp-admin

I expected to be able to update my WPML plugins and then I expected to be able to register WPML. I cannot find anything that allows me to enter the WPML key.

I have done nothing since I installed WPML and I have an active subscription.

What to do?

Thanks.

August 27, 2019 at 3:37 pm #4468123

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

- Please go to WPML.org and at https://wpml.org/account/sites/ look for your current key and erase it.
- Create a new one with the new URL of your site.
- Go to your plugins panel and click under "Register" button below WPML plugin.
- Click on the Unregistered button at the commercial page.
- Add your new key.

Does it work solve your issue ?

Maybe you'll find the next video helpful:
hidden link

Documentation:
https://wpml.org/faq/install-wpml/

Best regards,
Andrés

August 27, 2019 at 3:39 pm #4468131

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Also, please keep in mind to keep the "www" when creating your WPML key at https://wpml.org/account/sites/.

Regards

August 28, 2019 at 5:06 am #4471209

sorenN-5

My issue is resolved now. Thank you!