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This topic contains 11 replies, has 2 voices.

Last updated by Carlos Rojas 1 week, 1 day ago.

Assigned support staff: Carlos Rojas.

Author Posts
November 7, 2019 at 6:23 pm

andrewW-31

I am trying to: Upload translated video files via Media Translation tool. This has worked so far for the WEBM files (which are larger than the MP4s), but MP4 will not upload. The status bar gets to 100% but the 'Save Media Translation' button remains disabled.

Link to a page where the issue can be seen:

I expected to see: Language files of video to upload.

Instead, I got: Status bar gets to 100% but 'Save Media Translation' remains disabled. As above, the webm translation files worked no problem but the MP4 will not upload (or not get beyond the 100% stage). On occasion, particularly if I change the text title of the file, it will enable the 'Save Media Translation' button but, when I return to the page, it's not actually saved...

(I am curious as to where these files go - I've tried so many times now that I'm concerned it'll be eating into my disk space with the web host!)

November 8, 2019 at 1:00 pm #4913569

andrewW-31

Still struggling with this - I've tested re-using the original video file just in case the upload functionality was comparing the two files and seeing differences in codecs, etc. Thought that was unlikely and it's obviously not the case. Very frustrating that this isn't working though.

November 10, 2019 at 8:38 am #4919987

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting WPML support.

I have created a test site with a fresh new WordPress installation and WPML plugins installed and setup already.

I would like to ask you to login this test site by using this link: hidden link and try to reproduce the issue.

Could you tell me if the issue persists in this test site?

Kind regards,
Carlos

November 11, 2019 at 2:48 pm #4925859

andrewW-31

Thanks for this, appreciate your time.

Yes, the issue persists though, on this occasion, I get an error message which is:
"Failed to load the image editor"

See attached image for info. Other symptoms are the same as my own site.

Any further advice would be greatly appreciated.

Thanks,
andy

November 12, 2019 at 8:14 am #4929491

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,
Thank you very much for your message.

I have set your next answer private and I kindly ask you to provide a download link with the video you are trying to upload, this way our specialists can reproduce the same scenario.

Regards,
Carlos

November 12, 2019 at 12:07 pm
November 12, 2019 at 1:52 pm #4932135

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Andy,
Thank you very much for your feedback.

I have escalated this ticket to our 2nd tier of support where our specialists will take a deeper look and will try to find and solution.

I will get back to you as soon as I have an answer.
Regards,
Carlos

November 13, 2019 at 9:30 am #4936897

andrewW-31

Thanks for the reply, look forward to hearing more about this issue. Thanks again for your time.

Cheers,
Andy

November 13, 2019 at 12:10 pm #4938739

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Andy,

I will keep you updated about the evolution of this ticket.

Best regards,
Carlos

November 25, 2019 at 11:57 am #5011699

andrewW-31

Hi Carlos,

Just wondered if there was any update on this issue?

Many thanks,
Andy

November 25, 2019 at 1:13 pm #5012513

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Andy,

Could you provide the PHP info or server configuration? This way our specialists can compare it with their configuration where the issue is not happening.

Regards,
Carlos

November 29, 2019 at 8:00 am #5040655

andrewW-31

Hi Carlos,

Thanks for the reply - please see the link below for PHP info:
hidden link

Please let me know if you require any further info.

Kind regards,
Andy

November 29, 2019 at 9:50 am #5041369

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Andy,
Thank you very much for sharing this information.

I just updated our specialists with this new information. I will get back to you as soon as I have an answer.

Regards,
Carlos