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This topic contains 1 reply, has 2 voices.

Last updated by Izzi Hassan 1 month, 3 weeks ago.

Assigned support staff: Izzi Hassan.

Author Posts
December 22, 2020 at 2:47 pm #7717643

witoldR

One of our websites seems to have incorrect language for the canonical, next, en prev link for custom post types.

December 23, 2020 at 12:21 pm #7723705

Izzi Hassan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for reaching out to WPML Support.

I read through your conversation with my colleague and I think we are waiting for an update from you. If the issue is persisting, could you please share access to your staging site with me and I'll take a closer look?

Request for temporary access

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. If we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

IMPORTANT
Please make a backup of site files and database before providing us access.

If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC.

DO NOT post your website details unless you see the required wp-admin/FTP fields.

If you do not, please ask me to enable the private box.

The private box looks like this:
hidden link

Best,
Izzi