This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
|July 21, 2021 at 3:32 pm #9246507|
The URL for the site is hidden link
I can provide a temporary login if required.
|July 21, 2021 at 8:54 pm #9247861|
Languages: English (English ) Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Welcome to our support forum. I'll be glad to help you!
Do these jobs appear in WPML -> Translation Management -> Translation Jobs (tab)? Have you already tried to cancel and resend them to translation? Moreover, we had a recent patch for a similar issue, so let's try to update the WPML plugins to see if this gets corrected.
We've just launched new versions for the core plugin and its addons. Could you please try to update them and check if the issue remains?
Just to be safe, please make a backup of the site files and database before doing the following procedure:
- Inside your wp-admin please go to Plugins -> Add New
Alternatively, you can download the latest versions here: https://wpml.org/account/downloads/, and then upload it on Plugins -> Add New. After updating the plugins, please check if the issue persists. If yes, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
- Please make a backup of site files and database before providing us access.
Please, let me know if you need any additional details. Have a nice day.