can't assign credits for automatic translation

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Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: ATE

This topic contains 19 replies, has 0 voices.

Last updated by Bigul 2 days, 4 hours ago.

Assisted by: Bigul.

Author	Posts
July 18, 2025 at 10:32 am #17249553
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. This issue requires further checking. To proceed, please allow me to create a copy of your site using the Duplicator plugin to debug the issue on our local server. It will help us to troubleshoot the issue without affecting your live site. -- Thanks! Bigul
July 18, 2025 at 10:45 am #17249645
Adam	No problem there should be a duplicator package there ready to download if not create one.
July 18, 2025 at 12:57 pm #17250258
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. I have made a copy of the site for further debugging and escalation. However, the issue could not be reproduced exactly on the local copy. Therefore, we have a request. Please try the following after taking a full site backup and check if it makes any difference: - Go to WPML → Translation Management >> Translation Jobs - Filter the jobs by "In Progress" status - Delete the translation jobs that are still marked as In Progress - Revisit the affected page - Then go back to WPML >> Translation Management and check if the issue persists Refer to the attached images for more details, and let us know your feedback. -- Thanks! Bigul
July 18, 2025 at 1:46 pm #17250599
Adam	This seems to have helped, the translations are running in the background.
July 18, 2025 at 4:00 pm #17251448
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Happy to know you are getting the expected results now. Please keep an eye on it and let us know your feedback. -- Thanks! Bigul