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This topic contains 5 replies, has 2 voices.

Last updated by Carlos Rojas 5 months, 2 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
April 29, 2019 at 11:44 am #3702907

Yves

I am trying to:
Buy an item from an other country (India) hidden link (in Belgium it works)
We managed to buy it, but we needed to publish te NL (main language) version before we could buy a French product. But we only want to create a French product and not the NL (main language) version. Why is this not working when we create a product in an second language?

Thanks

April 29, 2019 at 9:45 pm #3706767

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I'm truly sorry but I don't understand the issue 🙁

Can you please elaborate a little more so I can better understand?

Kind regards,
Carlos

April 30, 2019 at 7:04 am #3708471

Yves

Hi,

So if we add a product not in the main language but in the second language FR, some people from outside Belgium, for example from India, can't buy the product. So we have to make the product in the main language first and then duplicate the product in the second language FR and then they can buy the item. But we only want the product in the second language FR and not have to publish and make the product in the main language. But if we don't do this, people from outside Belgium can't buy the product.

Thanks

April 30, 2019 at 7:38 pm #3714619

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your message.

In this case I would like to ask you to follow the steps described in this link: https://wpml.org/documentation/related-projects/woocommerce-multilingual/displaying-untranslated-products-in-secondary-languages/

Could you confirm that the issue is solved?

Regards,
Carlos

May 2, 2019 at 8:03 am #3722609

Yves

Hi,

Thank you for the solution, I think this may solve it.
We can't test at the moment, but I will make a new ticket it it doesn't work.

Thanks.

May 2, 2019 at 5:18 pm #3727587

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you very much for your feedback.

Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help.
Best regards,
Carlos