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This topic contains 4 replies, has 3 voices.

Last updated by Carlos Rojas 1 year, 11 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
May 29, 2018 at 11:04 am #2244936



I'd like to reopen this topic if possible :

Sorry for the late answer, i tried to let only Contact form 7 and WPML activated and switch the theme, still didn't work.

Note : the theme is now on hidden link without password protection for the front-office part

May 30, 2018 at 10:39 pm #2253599


Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)


Thank you for contacting us. Please, my sincere apologies for the delay in answering.

I'm going to forward your ticket to Carlos, who was the supporter for the other ticket. Soon he will contact you.

Thank you.

May 30, 2018 at 10:49 pm #2253602

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Caroline,

1.- Before we continue I would like to ask to contact your hosting provider and ask them to upgrade the PHP version of the server in order to meet the WordPress minimum requirements:

2.- Please increase the PHP Memory Limit. Minimum requirements are 128Mb:

You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Could you tell me if the issue persists after the steps above?

Best regards,

June 7, 2018 at 9:57 am #2392995


Hi, the PHP version is 5.6. I tried 7.0 and it went full error. I have the last wordpress version though.

I add the memory increase lines and the problem is still here

Thank you for your help

June 7, 2018 at 6:12 pm #2397614

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Caroline,

Thank you very much for your feedback.

We released a new version of WPML yesterday. I would like to ask you to update the WPML plugins to their lates version and check if the issue persists.

In case the issue persists then follow this steps:
- Back up your site first before making any change, this is for security reasons.
- Deactivate all the plugins that are not related to WPML and CF7.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Best regards,