Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

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This topic contains 73 replies, has 2 voices.

Last updated by berryP-2 1 year ago.

Assigned support staff: Carlos Rojas.

Author Posts
September 17, 2018 at 1:45 pm #2741191

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Our specialists are working on this issue already. I will get back to you as soon as possible.

Best regards,
Carlos

September 17, 2018 at 2:01 pm #2741282

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I just got an update from our 2nd tier specialists. The fix for this issue will be released in WPML 4.1 🙂

Best regards,
Carlos

September 17, 2018 at 2:32 pm #2741409

berryP-2

Sounds good. ANy ETA on 4.1 ?

September 17, 2018 at 7:53 pm #2742426

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

When exactly our developers will release a Update including the required Fix is not up-to us Supporters to determine.

Each issue reported in is taken seriously into consideration.

It is given a high or low priority based on a number of factors.
Factors which those with the overview of all things related are in the best position to determine.

I apologize any inconvenience this may cause.

Best regards,
Carlos

September 17, 2018 at 9:59 pm #2742714

berryP-2

ETA = Estimated Time of Arrival 🙂
So I'm not asking to determine it...
Just if you had any info... if not, all good...
just wondering.

September 18, 2018 at 12:07 pm #2744991

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I'm sorry but I don't have any info on when is going to be the next release. I just can tell you for sure that our development team is already working on it 🙂

Best regards,
Carlos

September 22, 2018 at 10:52 am #2757328

berryP-2

This reply is to keep the thread alive.

October 12, 2018 at 10:25 pm #2813110

berryP-2

Any updates ? still experiencing the issue

October 13, 2018 at 6:21 pm #2814378

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I consulted with out specialists and the issue will be fixed in WPML 4.1 when released.

Best regards,
Carlos

October 17, 2018 at 9:10 am #2823900

berryP-2

Any info when it's expected ?

October 18, 2018 at 7:14 am #2826864

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Unfortunately I can't give you any schedule as it isn't up to us supporters to determine. I asked our developers and they are already working on it.

Thank you for your understanding.
Best regards,
Carlos

October 18, 2018 at 8:18 am #2827150

berryP-2

I feel we've been here before 🙂
Not asking you to determine it, but if you knew of an indication...

October 18, 2018 at 4:35 pm #2828845

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I'm sorry but I don't have any information 🙁
I recommend you to suscribe our newsletter where you will be up-to-date with our news and releases.

Best regards,
Carlos

October 26, 2018 at 7:02 am #2852084

berryP-2

keep alive