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This topic contains 4 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year ago.

Assigned support staff: Mihai Apetrei.

Author Posts
September 26, 2018 at 3:16 pm #2767848

Claudio Donati

Dear wpml Team,

i could not find this few words to translate.. please help 🙁

September 27, 2018 at 2:53 pm #2770919

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

For the moment I am not even able to see your site as it is in maintenance mode.

In order to take a look over the strings/custom fields the theme you are using comes with and to check if what you are showing in the screenshot is a menu or not I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. A testing site where the issue is replicated would also be helpful.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved, I will delete the local site.

Let me know if this is ok with you.

** IMPORTANT **

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields, this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this:
hidden link

September 28, 2018 at 9:19 am #2773050

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

My pleasure!

To further debug the problem I need to replicate your site locally.

I downloaded the duplicator package and will get back to you as soon as I have more information on this.

September 28, 2018 at 9:25 am #2773099

Claudio Donati

ok thank you! Please take your time 🙂

September 28, 2018 at 6:28 pm #2774622

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for your patience.

It seems that the section of content that's highlighted in your screenshot was created with the Elementor plugin.

I can see that the homepage is not translated in any other language for the moment so we will need to start the translation process.

Here is some great documentation that shows you how you can translate content that was built with Elementor:
https://wpml.org/documentation/plugins-compatibility/elementor/

Please let me know how it goes and if you still need help!

I will be waiting for your response.