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Last updated by Rohan Sadanandan 8 months ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
September 30, 2019 at 12:00 pm #4664385


I am trying to: register my key in the website

Link to a page where the issue can be seen:hidden link

I expected to see:subscription key register with success

Instead, I got:Unvalid key for this website

September 30, 2019 at 12:28 pm #4664555

Rohan Sadanandan

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)


Thank you for contacting WPML Support.

I just checked the records & it seems that you have registered this URL: hidden link but your site URL in WordPress is hidden link (the www part is missing in the registered URL)

So please follow the steps:

1) Go to
2) Delete already registered keys from the list.
3) Click on "Add New site" button
4) Copy paste the entire URL of your site(hidden link)
5) Try the new key.

Please let me know if that helps.