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Last updated by Bigul 2 months ago.

Assigned support staff: Bigul.

Author Posts
November 23, 2020 at 8:51 pm #7512443

margaretC-4

Issue of smartcat completed translations not updating into WPML was reported a couple of months ago by another user and that ticket has been closed. Workaround of pressing "get status button and check translations" more than once does not work. Smartcat project window shows translations as complete. Need solution or workaround.

Prior ticket found is:https://wpml.org/forums/topic/cant-retrieve-translations-from-smartcat/

I've already spoken with smartcat support. They have pushed the problem back as a WPML issue. Please advise as I can't use your product until it will work with smartcat.

November 24, 2020 at 10:57 am #7515927

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

Please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking.

Please refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

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Thanks!

Bigul

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