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This topic contains 5 replies, has 2 voices.

Last updated by Jamal 8 months, 1 week ago.

Assigned support staff: Jamal.

Author Posts
February 6, 2019 at 3:39 pm #3166364

joannaP

Issues:

Issue 1: Custom Field Translation [Global Setting] (Under WPML>settings)
When we try to select custom fields as "Copy Once" or "Translate" after saving the fields (with an underscore and without one) it would not save the fields or is not consistent with saving.

Issue 2: Custom Field Translation [Individual Setting] (Under Page > Multilingual Content Setup)
We also try to save these fields from each individual page, it still wouldn't get saved when click apply and it would roll back to previous selection.

We have updated our server php.ini to

max_input_var = 10000

But that did not resolve the saving issue.

--

I expected to see:

Save the custom fields within Global setting or Per page.

Instead, I got:
Inconsistent setting or don't get saved at all for AFC Custom Field.

Request We also wonder if AFC fields could be recognized by there type in Global Setting (Under WPML>settings>Custom Fields Translation) as it shows on the individual page, please see screenshot for reference, this will allow us to identify which of the 1625 fields need to be translatable, otherwise we must go to all pages individually and select the fields (Which again is not saveable at this moment).

We appreciate if we can quickly get this resolved as quickly as possible, translators are waiting for contents to be sent.

Thank you

February 7, 2019 at 11:52 am #3169903

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Thank you for contacting WPML Support. I will be glad to help with this.

Before we investigate this issue further, could you make sure your server conforms to our minimum requirements?
https://wpml.org/home/minimum-requirements/

Based on provided debug information, I can see the following - WP Memory Limit: 64M.

Specifically, could you set WP Memory limit to at least 256MB and then let me know if this fixed your issue?
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

If unsure on how to set this, you can consult your host/server admin to do this. After you increase this value, you can confirm it by checking on WPML -> Support by finding the “Memory limit” value.

In the other hand, please update WPML plugins to latest version, so we do not investigate an already resolved issue.

Please take a look at our documentation on how to translate websites built with ACF
https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/
Consider that some fields(repeater/flexible) only needs to be set (copy/translate/do not translate) in the parent field, child fields will get the settings automatically.

And for your last request, i may suggest using our specialised page.
https://wpml.org/suggest-a-new-feature-for-wpml/

If you still encounter this issue please use the healthcheck plugin to troubleshoot any conflict with the theme of any other plugin. See this video.
hidden link

I remain at your disposal.

Best regards,
Jamal
WPML Support

February 7, 2019 at 4:20 pm #3171283

joannaP

Hi Jamal,

Thank you for getting back to me, I have tried to raise the Memory Limit to 256 in wp-config.php and nothing changed, the fields still won't get saved. The documentation that was provided to me is what I have been using for the past 1 week, very familiar with how to use it.

I did watch the youtube video, try to troubleshoot with plugins and that also didn't resolve the issue.

Thank you.

February 7, 2019 at 4:30 pm #3171342

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Can you please record a short video of the manipulation, so i can note examples of the pages/posts and custom fields. I often use screencastify for that.

Then, allow me temporary access to your dashboard so i can check this further. Please fill the private details fields after a full site backup. Please check the following links for more details about our private information sharing policies.

hidden link

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Best regards,
Jamal
WPML Support

February 11, 2019 at 2:11 pm #3183300

joannaP

Hi,

Please view the short screen recording of manipulation: hidden link

What is the link to fill out the private details in order to give access to the dashboard?

Thank you.
Farhad

February 11, 2019 at 2:27 pm #3183398

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

My apologies for the late reply. I have activate the private box.
Please also allow me access to the video, i just requested it for my email jamal.b(at)onthegosystems.com.

Looking forward to your reply.

Best regards,
Jamal
WPML Support

The topic ‘[Closed] Can't save Custom Fields (Global or Per Page)’ is closed to new replies.