This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 5 months, 2 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 8, 2019 at 2:03 pm #3767489

gideon-avitalP

I am trying to translate all strings using Advanced Translation Editor.

You can see at the attached image that when scroll to the bottom of the page I can only reach the "See More Happy Customers" string.

I expected to see the "Hello World!!!" string.

Tested on Chrome Mac 73.0.3683.103 and Safari 12.1 Mac.

May 8, 2019 at 2:40 pm #3767853

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

1. Can you please let me know what is the page/post that you are editing in the screenshot you attached (what is the name of the post/page) and in what language you are editing it?

2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

The topic ‘[Closed] Can't scroll until the end of the page’ is closed to new replies.