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This topic contains 11 replies, has 4 voices.

Last updated by Dorian 7 years, 5 months ago.

Assigned support staff: srdjan.

Author Posts
August 6, 2014 at 1:08 pm #448304

Dorian

Hi all,
Yes, this is yet another topic about a conflict between WPML and NextGen Gallery...
I've scoured the support forums here but didn't find any relevant information on how to solve this issue.

Stuff works pretty well on my site, except that since recently it's become impossible to switch to my website's second language (Chinese) from the English on the homepage. The user is immediately redirected to the English version. However, all other pages and posts can be switched back and forth between the two languages.
This issue only appears when the NextGen Gallery plugin is activated.

Any idea as to how to make things work again?

Cheers,
D-

August 6, 2014 at 2:45 pm #448395

Denise

Hi Dorian,

WPML recently became compatible with Next Gen Gallery in version 3.1.6. Are you using the latest version of WPML?

Thanks,
Denise

August 6, 2014 at 5:31 pm #448492

Dorian

Hi Denise,
Thanks for your reply.
I confirm the latest versions of both plugins are installed.

WPML Multilingual CMS Installed Yes 3.1.6
WPML CMS Nav Download No n/a
WPML String Translation Installed Yes 2.0.6
WPML Sticky Links Installed Yes 1.3.4
WPML Translation Management Download No n/a
WPML Translation Analytics Installed Yes 1.0.4
WPML XLIFF Download No n/a
WPML Media Installed Yes 2.1.4
WooCommerce Multilingual Download No n/a
JigoShop Multilingual Download No n/a
Gravity Forms Multilingual Download No n/a
CRED Frontend Translation Download No n/a
Installer Installed Yes 0.7.1

Best,
Dorian

August 7, 2014 at 8:17 am #448768

Denise

I would like to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

August 7, 2014 at 12:52 pm #449010

Dorian

Hi Denise,
I'm sending you the info right now.
Thanks for helping out with this.

Best,
Dorian

August 7, 2014 at 1:39 pm #449051

Denise

Thanks for the information Dorian. I am passing this ticket on to a developer on our compatibility team who will help you further.

August 7, 2014 at 3:04 pm #449134

srdjan

Hi Dorian,
I'm Srdjan from WPML compatibility team.
I will check reported issue and get back to you very soon.

August 7, 2014 at 8:29 pm #449272

Anja

I have exactly the same problem and I am looking forward to a solution 🙂
Thank you!

Anja

August 8, 2014 at 1:55 pm #449704

srdjan

We confirmed issue with NGG 2.0.66.16 and WPML 3.1.6.
Changelog is being reviewed to see what caused it.
Soon as we have some info or workaround suggestion - we'll update thread.

I can also confirm that issue do not exist with NGG 2.0.66.
Switching to NGG 2.0.66 version can help until issue is resolved.

Thank you for your patience.

August 11, 2014 at 9:40 am #450410

Dorian

Hi Srdjan,
Would you have any new advice on how to solve this issue?
Sorry to pressure you, but it would be great if we could find ways of dealing with it as soon as we can...
People think our website is in English only :-/

Thanks

August 11, 2014 at 11:18 am #450494

srdjan

Hi Dorian,
can please you try latest NextGen Gallery release (2.0.66.17)?

I can confirm that issue is fixed.

August 11, 2014 at 4:23 pm #450746

Dorian

Plugin updated -- issue fixed!
Thanks.