Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting
Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that
Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.
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This thread is resolved. Here is a description of the problem and solution.
Problem: Can't translate custom tab from Flatsome Child theme Solution: I think that the best course in your case will be by using Multilingual Tools Plugin. I have installed this plugin on your site: https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/
And now you can generate your custom XML files. Do not save them into the theme directory, but on your computer instead and you can then take the XML generated files and add these into WPML -> Settings -> Custom XML Configuration.
Please have a look at these images - I have done it for the theme_mods_flatsome-child domain, specifically for the tab you showed in your image. These strings are now available within string translation. You do not have to generate these strings for all the options, but only for those you will use and you can find them by their content.