Subject: Issues with Advanced Translation Editor Not Updating Translations
Hello,
I am experiencing significant issues with the Advanced Translation Editor (ATE). Here are the details:
Translation Update Issue: Anything I try to translate using the ATE doesn't update on the frontend. Additionally, the Jobs always show as "in-progress" even if they are completed 100%.
Affected Content: This problem occurs with all types of content, including:
Old pages
New pages
Gravity Forms
Divi Templates
Attempts to Resolve:
I tried duplicating a page, but that didn’t help.
For new pages, the translated page is never created.
In all cases, the translation strings are saved in the ATE, and if I click to edit the translation, they are visible.
Switching to the classic editor does work, but I lose all translations done with ATE.
I have already spent the past 6 hours trying to debug and resolve this issue. I checked all of the following (and more), but nothing worked:
As I said on the original request, there's nothing on the logs.
Here are the last 5 logs, that date from 2023 and 2022.
2024/08/20 8:03:33 PM ATE Server Communication WPML has detected a change in your site's URL. To continue translating your site, go to your <em><u>hidden link</u></em> and tell WPML if your site has been <a href='https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/?utm_source=plugin&utm_medium=gui&utm_campaign=wpmltm'>moved or copied</a>. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":["109206359","109206360","109206799","109208687"]}},"status":426}
2023/08/31 3:34:03 PM AMS Server Communication Active record record not found: Couldn't find Translator with [WHERE `translators_websites`.`website_id` = ? AND `translators`.`email` = ?] 0 0 {"errorData":{"status":404,"title":"Active record record not found","detail":"Couldn't find Translator with [WHERE `translators_websites`.`website_id` = ? AND `translators`.`email` = ?]"}}
2023/08/29 2:13:50 PM AMS Server Communication Active record record not found: Couldn't find Translator with [WHERE `translators_websites`.`website_id` = ? AND `translators`.`email` = ?] 0 0 {"errorData":{"status":404,"title":"Active record record not found","detail":"Couldn't find Translator with [WHERE `translators_websites`.`website_id` = ? AND `translators`.`email` = ?]"}}
2022/08/23 11:27:59 AM Job resent to ATE 2 0 {"retry_count":1}
2022/08/23 11:27:58 AM ATE Server Communication Internal Server Error 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/jobs\/0\/clone","requestArgs":{"method":"POST","body":{"id":0,"notify_url":"https:\/\/clinimed.pt\/wp-json\/wpml\/tm\/v1\/ate\/jobs\/receive\/2","site_identifier":"3500365f438-3139-5265-a566-613436626638","source_id":"7","permalink":"https:\/\/clinimed.pt\/especialidades\/","ate_ams_console_url":"https:\/\/clinimed.pt\/wp-admin\/admin.php?page=tm\/menu\/main.php&sm=ate-ams","job_type":1}}}
The very top line is from yesterday's date showcasing a Communication error due to a change in the site's URL.
2024/08/20 8:03:33 PM ATE Server Communication WPML has detected a change in your site's URL. To continue translating your site, go to your hidden link ....
Yes I migrated it, however the problem I mentioned was happening before.
Currently there is no issue with the license, that error is not happening anymore and it's not relevant to the issue, please disregard it.
The migration was from a Bedrock install that ads /WP at the end of the backend to a regular WordPress structure.
I did this because I felt it could be an incompatibly with WPML ATW, but the issue remains.
I read your documentation link and it doesn't apply to my original issue and there are no licensing issues regarding the migration.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
