Can't translate properly since WPML change in applying markers

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with translating content using the WPML translation editor, specifically with applying markers and links. Each line translation requires exiting and re-entering the editor, and sometimes clicking on a marker does nothing.
Solution:
We have released a hotfix and an update for our Advanced Translation Editor. We recommend you try translating your content again to see if the issue is resolved. If you're still facing difficulties, it might be due to the solution being outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: ATE

This topic contains 26 replies, has 1 voice.

Last updated by Mary 1 month, 3 weeks ago.

Assisted by: Kor.

Author	Posts
February 21, 2025 at 2:44 pm #16734220
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've tested it again on hidden link and it works fine for me. Not sure what's preventing you from using the Advanced Translation Editor properly. I will escalate this now to our 2nd Tier Support for further assistance. I will come back to you once I've feedback.
February 24, 2025 at 2:21 pm #16741534
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. Our Tier Support has asked you to test the issue using a private browsing window and check for any errors in the console. From our end, everything appears to be working fine, as shown in the screen recording hidden link . Additionally, please ensure that you’re using the latest version of Chrome.
February 27, 2025 at 12:16 pm #16755947
Mary	Sure, I'll do that soon. You mean the Google Chrome Web Console?
February 27, 2025 at 2:27 pm #16756680
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	correct, it looks like the attached screenshot. let me know if you see any errors. As shown in my screenshot, there are no errors when I edit/save the translation.
February 27, 2025 at 7:56 pm #16758045
Mary	Hi, Here is the video as I try to translate in incognito Window: hidden link You will see the WPML-related error in the console around 1:52 Note that it did work in the last page we worked on, both in a regular window and in an incognito window, but when I tried in another page I had not yet translated, the error returned.
February 28, 2025 at 1:02 am #16758585
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've forwarded your screen recording with our 2nd Tier Support. I will come back to you once I've feedback.
February 28, 2025 at 5:43 am #16758803
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please check and see if you're using the latest version of the Chrome browser? Also, please tell me the version number so that we could make sure that we're using the same version. Also, please disable all Chrome Extensions for this test.
March 4, 2025 at 8:54 pm #16775959
Mary	Hi. I had a few days off. Just replying so the topic is not closed due to having no activity, but I will do the test again tomorrow with the extensions disabled and give you the browser version.
March 5, 2025 at 1:09 am #16776390
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	No problems at all. Please let me know how it goes.
March 5, 2025 at 2:48 pm #16779577
Mary	Hi, So the Chrome version is Version 134.0.6998.36 (Official Build) (64-bit) I deactivated all extensions, and I tried again in an Incognito window with a new test page and the Console open. Here is the video : hidden link Just a reminder, that it works fine in Firefox. For me, the issue seems to be in Chrome only.
March 5, 2025 at 3:32 pm #16779690
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've forwarded your feedback with our 2nd Tier Support and they will check and revert back to us.
March 7, 2025 at 5:28 am #16786037
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. We've just released a new update for our Advanced Translation Editor. Could you please try to see if the issue is resolved?
March 7, 2025 at 3:54 pm #16789250
Mary	Yes, it is now resolved in Chrome. Thank you!