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This topic contains 2 replies, has 2 voices.

Last updated by Mihai Apetrei 9 months ago.

Assigned support staff: Mihai Apetrei.

Author Posts
April 19, 2019 at 12:03 pm #3645541


I am trying to: translate few words but i can't.

Link to a page where the issue can be seen: hidden link

I expected to see: no arabic words

Instead, I got: arabic words

and i can't find that word to translate it.

April 19, 2019 at 1:17 pm #3645999

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

1. Can you please let me know the exact words that you are looking to translate? If you can attach a screenshot with the words and maybe with some circles around the words that you want to translate, that would be great.

2. There are multiple ways to translate words and the process you need to follow depends on how those strings have been created/generated.

a. Can you please let me know if you tried to go to WPML > String Translation and search for any of the words in those sentences?

Here is some very helpful documentation on how to use the String Translation plugin:

If it's not there, it could help if you scan the plugin/theme that's generating the strings and then go back to WPML > String Translation and see if the strings show up:

b. If you can't find it inside the WPML > String Translation, it might be added as admin text.

This should be the normal process to translate admin texts:

3. If that doesn't help you to find the strings you are looking for, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:


- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

In order to be able to help you faster, can you also please paste your WPML Debug information in the Debug information field?

I will be waiting for your response.

Kind regards,
Mihai Apetrei

April 22, 2019 at 12:08 pm #3655651

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)


The menu button name ("Hurma makineleri") from the Turkish menu can be found and edited here:
hidden link

Regarding the breadcrumbs section in the orange area, I see that they are generated by the "Breadcrumb NavXT" plugin. However, I can't find this plugin to be part of the official WPML-compatible plugins directory here:

However, it seems that there are a couple of things you can try to translate it (these methods worked before so can you please try the steps in the ticket below):


The steps might not work as the plugin is not compatible at the moment.

Another thing you can do is contact the plugin authors and recommend them to join our 'Go Global' program ( where our Compatibility developers will help them make their plugin 100% compatible with WPML for free.

Also, in case you would like to hide that orange section completely, you can do that and I can help you with some CSS code if you want but I would need to know on what exact pages you want to hide that section.

Also, please let me know if you want to hide all the orange area, or just the breadcrumbs section where you still see that arabic text.

Please let me know.

I will be waiting for your response.

Kind regards,