Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 8 replies, has 2 voices.

Last updated by Mihai Apetrei 3 months, 2 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
August 5, 2019 at 6:58 am #4338309

voskanV

Tell us what you are trying to do? Trying to translate some words on this page
hidden link

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site? hidden link

August 5, 2019 at 6:59 am #4338311

voskanV

Here is a image

August 5, 2019 at 9:21 am #4339259

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

The way to translate those strings really depends on how they have been implemented in the code.

1. Can you please let me know if you tried to go to WPML > String Translation and search for any of the words in those sentences?

Here is some very helpful documentation on how to use the String Translation plugin:
https://wpml.org/documentation/getting-started-guide/string-translation/

If it's not there, it could help if you scan the plugin/theme that's generating the strings and then go back to WPML > String Translation and see if the strings show up:
https://wpml.org/documentation/getting-started-guide/theme-localization/

2. If you can't find it inside the WPML > String Translation, it might be added as admin text.

This should be the normal process to translate admin texts:
https://wpml.org/documentation/getting-started-guide/translating-theme-options/

If you still can't find it, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

August 5, 2019 at 1:02 pm #4340703

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for the credentials.

I can confirm that they worked.

Can you please let me know if you managed to follow the steps in the documentation below until now:

- hidden link
- https://wpml.org/documentation/plugins-compatibility/build-multilingual-events-websites-events-calendar-wpml

Please let me know.

I will be waiting for your response.

Kind regards,
Mihai

August 5, 2019 at 1:13 pm #4340735

voskanV

Yes, please check

August 5, 2019 at 3:39 pm #4341703

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Ok, thank you for the confirmation.

I will spend more time on this and I will get back to you as soon as I have more feedback.

I will leave the ticket assigned to myself for the moment.

Kind regards,
Mihai

August 7, 2019 at 10:44 am #4353907

voskanV

Hi please any share updates

August 7, 2019 at 11:36 am #4354391

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you very much for your patience.

I wanted to write to you a bit later today to let you know that unfortunately this issue still takes more time (however, I still hope that I can find a solution till the end of my shift today).

I was not able to find out until now why this issue is happening with those strings and why they are not showing anywhere on the backend.

I am currently leaving the ticket assigned to myself while I will also test the compatibility between our plugins and "The Events Calendar" plugin.

Kind regards,
Mihai

August 7, 2019 at 12:01 pm #4354681

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi.

I installed "The Events Calendar" on a sandbox site (hidden link - you can log in with just a click) and from what I can see, the "The Events Calendar" plugin's events page layout is totally different (hidden link) compared to the layout on the "Events" page that comes with your theme.

I also checked the official WPML-compatible themes directory here (https://wpml.org/documentation/theme-compatibility/) and I was not able to find the theme that you are using.

From what I can see, the developers are saying that their theme is compatible with WPML (hidden link) but while their theme is not part of our official directory means that there was no person from our Compatibility department that tested that theme and confirmed the compatibility.

My guess is that the theme is partially compatible with WPML and those strings that we can't translate come from the theme's code itself (you can see that in the link I shared with you above: hidden link)

Can you please contact the support team of the theme that you are using (hidden link) and ask them about this issue? They might already have a solution for this.

Something else that we can do is that I can set up a clean sandbox environment for you where you can try to install the theme and replicate the issue and if we confirm the issue on our servers, too, that is when I can also send this issue to our Compatibility team.

Please let me know which option you would prefer.

Also, if you get in touch with the theme developers, can you please recommend them to join our 'Go Global' program (https://wpml.org/documentation/theme-compatibility/go-global-program/) where our Compatibility developers will help them make their plugin 100% compatible with WPML for free.

I will be waiting for your response.

Kind regards,
Mihai

The topic ‘[Closed] cant translate the events calendat plugin’ is closed to new replies.