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Last updated by Vincenzo 9 months, 2 weeks ago.

Assigned support staff: Vincenzo.

Author Posts
February 1, 2019 at 5:42 pm #3152725

harrieM

I am trying to: update to version 4.1.4

Link to a page where the issue can be seen: -

I expected to see: posability to update WPML

Instead, I got: not possable

February 2, 2019 at 4:48 pm #3154456

Vincenzo
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hello, thank you for contacting WPML Support!

Can you please try unregistering and then registering again WPML in your site?
- You can do it by clicking the Register link under WPML Multilingual CMS

Try also removing the old registration from https://wpml.org/account/sites/
You can create a new one by following these steps:
- Go to Plugins -> Add New
- Click on the Commercial tab
- Click on the "Register WPML" button
- Click on the "your account" link
- Copy the new site key
- Paste it in the "site key" field.

If that does not work, can you please paste your WPML Debug information in the Debug information field?
- http://wpml.org/faq/provide-debug-information-faster-support/

Please let me know if this solves the issue or if you need further details.

Thank you