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Last updated by Vincenzo 9 months, 2 weeks ago.

Assigned support staff: Vincenzo.

Author Posts
February 1, 2019 at 5:42 pm #3152725


I am trying to: update to version 4.1.4

Link to a page where the issue can be seen: -

I expected to see: posability to update WPML

Instead, I got: not possable

February 2, 2019 at 4:48 pm #3154456


Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hello, thank you for contacting WPML Support!

Can you please try unregistering and then registering again WPML in your site?
- You can do it by clicking the Register link under WPML Multilingual CMS

Try also removing the old registration from
You can create a new one by following these steps:
- Go to Plugins -> Add New
- Click on the Commercial tab
- Click on the "Register WPML" button
- Click on the "your account" link
- Copy the new site key
- Paste it in the "site key" field.

If that does not work, can you please paste your WPML Debug information in the Debug information field?

Please let me know if this solves the issue or if you need further details.

Thank you