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This topic contains 3 replies, has 3 voices.

Last updated by Mark 2 years, 7 months ago.

Assigned support staff: Joanna.

Author Posts
October 8, 2017 at 6:49 pm #1394726


I am trying to: updates plugins: Media, Multilingual CMS, String Translation, Translation Management

Link to a page where the issue can be seen:

I expected to see: Successful instlation

Instead, I got: An error occurred while updating WPML Media: Update package not available.

October 9, 2017 at 2:09 pm #1395498


Hello @tommyp-3,

We've just released a new WPML version (3.8.3). Please try the following:
1. Go to Plugins->Add New->Commercial tab.
2. Click the "Check for updates" button (top right corner). Note that the button appears only if you registered WPML.
3. Go to Dashboard->Updates.
4. Click the "Check Again" button (at the top).
5. Try to update the core WPML plugin first and check if that works.

If not, please try to update the core WPML plugin manually via FTP. To do this:
1. Go to the Downloads page in your's account.
2. Download WPML.
3. Unpack the zip folder.
4. Log into your FTP.
5. Go to wp-content/plugins and delete the "sitepress-multilingual-cms" folder. Please do not skip this step.
6. Upload the previously downloaded and unzipped folder.

Then, try to update WPML add-ons in Dashboard->Updated or Plugins->Installed Plugins.

Please let me know if you still have any issues with the updates.

October 9, 2017 at 8:50 pm #1395938


Thank you for your help. Problem fixed.

August 8, 2019 at 9:09 am #4361371


Thanks. The FTP way worked for me.