This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by sebastianF-24 4 weeks, 1 day ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
September 20, 2019 at 1:13 pm #4612463

sebastianF-24

I am trying to: update the plugins

Link to a page where the issue can be seen:
hidden link
I expected to see:
that i can update
Instead, I got:
Your subscription appears to no longer be valid. Please try to register again using a valid site key.
But this is not true. My site is registered and I am still within subscription.

FIX THIS NOW!
I am really getting annoyed but so many problems here.

September 20, 2019 at 1:16 pm #4612629

sebastianF-24

it even says on the site
"Your subscription expires in 12 days. You will have to renew your subscription in order to continue getting the updates and support. Renew here."

September 20, 2019 at 3:19 pm #4613335

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for contacting WPML Support.

I just checked the records & it seems that you have registered this URL: hidden link but your site URL in WordPress is hidden link (the site url has https)

So please follow the steps.

1) Go to https://wpml.org/account/sites/
2) Delete already registered keys from the list.
3) Click on "Add New site" button
4) Copy paste the entire URL of your site(hidden link)
5) Try the new key.

Please let me know if that helps.

Thanks,
Rohan

September 23, 2019 at 10:27 am #4622453

sebastianF-24

My issue is resolved now. Thank you!