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This topic contains 13 replies, has 2 voices.

Last updated by fulvioP 1 year, 6 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
May 17, 2018 at 7:00 pm #2181200

fulvioP

I am trying to: visualize the tranlsted page: hidden link

Link to a page where the issue can be seen: hidden link

I expected to see: The text of the firs carousel translate.

Instead, I got: but I dont have the fields in the wpml page to translate them.

May 18, 2018 at 9:04 am #2188624

fulvioP

Any news ?

May 21, 2018 at 10:14 am #2200423

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

Could you please let me know how you are adding that carasoul on the page, could you please attach few screenshots to show it?

Look forward to your reply.

Thanks

May 21, 2018 at 11:48 am #2200814

fulvioP

Sure
check the attachment please.

May 22, 2018 at 4:05 am #2204997

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To further debug this issue, I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

This info is private and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:

#1
Backup (both files and database) your site before giving us your credentials. You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose.
See: http://wordpress.org/plugins/duplicator/

Duplicator instruction
hidden link

#2
It would be better if you give me the test site rather than the live site.

#3
If the issues need some changes in the plugins updates/disabling we will install a plugin called “duplicator” and replicate the site in our local server for testing.

Look forward to your reply.

Thanks

May 22, 2018 at 12:49 pm #2208052

fulvioP

try now again and let me know.
Thank you

May 23, 2018 at 9:56 am #2213833

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I can see that the page which consists the carousel is not translated completely. Also, I can see that those carasoul fields are showing there properly, so could you please complete the translation and let me know if it helps?

If the above steps don't help, please follow the below steps:

1) Copy the following code in WPML->Translation Management -> Custom XML configuration

<wpml-config>
	<shortcodes>
        <shortcode>
            <tag>vc_single_image</tag>
            <attributes>
                <attribute>text</attribute>
            </attributes>
        </shortcode>
    </shortcodes>
</wpml-config>

2) Once you place the code there, go to WPML->Translation Management -> Multilingual content setup and refresh the page.

To find out more, https://wpml.org/documentation/support/language-configuration-files/

3) Make the translation as complete (100%)

4) Now go to default language and add somethings and update the post.

5) Create the translation again, this should show all the updated items.

Let me know if this helps.

Thanks

May 27, 2018 at 2:29 pm #2235096

fulvioP

Hi,
the translation was just complete in the past but now as you see is complete but some checkbox are not flagged. Now I complete all the checkbox but the carousel is still not translated.
Then I try to follow your steps but not works as you can see..
Let me know
Thank you

May 28, 2018 at 11:19 am #2238112

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello I can see that you are using

<shortcode>
            <tag>vc_single_image</tag>
            <attributes>
                <attribute>image</attribute>
                <attribute>link</attribute>
            </attributes>
        </shortcode>

I can't see text attribute here as I suggested so could you please add a text attribute.

Also, images are not translatable completely, only texts, captions alt texts are translated.

Look forward to your reply.

Thanks

May 29, 2018 at 7:24 pm #2248068

fulvioP

Hello
sorry I dont understan I see this :
<wpml-config>
<shortcodes>
<shortcode>
<tag>vc_cta</tag>
<attributes>
<attribute>h4_link</attribute>
<attribute>h2_link</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_single_image</tag>
<attributes>
<attribute>image</attribute>
<attribute>link</attribute>
</attributes>
</shortcode>
</shortcodes>
</wpml-config>

Please check it

May 30, 2018 at 6:08 am #2249000

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

You should use

<attribute>text</attribute>

Instead of

<attribute>image</attribute>

To fix the issue as I previously mentioned.

Look forward to your reply.

Thanks

May 31, 2018 at 7:03 pm #2258266

fulvioP

I put also this but in the translations do not appear the titles of the images of the carousel anyway

June 1, 2018 at 8:49 am #2260072

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I corrected the config file properly and it's working now.

The correct config file used is

<wpml-config>
    <shortcodes>
        <shortcode>
            <tag>vc_single_image</tag>
            <attributes>
                <attribute>title</attribute>
            </attributes>
        </shortcode>
    </shortcodes>
</wpml-config>

Let me know if this helps.

Thanks

June 2, 2018 at 12:53 pm #2263974

fulvioP

Ok solved. Thank you for your support !