Please make sure to update to WPML 4.3.6 and check our list of Known Issues before reporting

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Lauren 1 year, 3 months ago.

Assigned support staff: Lauren.

Author Posts
October 20, 2018 at 7:11 pm #2834603


Hi, we have now a BIG problem on our website. When we put some products on the cart in the french version, the cart still always empty. All products is only on the English version of the Cart. So if we switch on the english version in the cart page, we can see our products.

How we can fix that?

October 22, 2018 at 9:04 pm #2839791


Languages: English (English )

Timezone: America/New_York (GMT-05:00)

Thank you for contacting WPML support. I'll be happy to help you with this.

Have you translated the products that you are trying to add to the cart? I just tested and when I added a French product, it showed in the cart. Please see my attached screenshot. Please let me know if there is a specific product that is not displaying.

Also, please go to WPML -> Languages and scroll down to the Language Filtering for Ajax section. Check the box to enable "Store a language cookie to support language filtering for AJAX". Does this change anything?