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Last updated by Carlos Rojas 1 year ago.

Assigned support staff: Carlos Rojas.

Author Posts
October 7, 2018 at 10:46 am #2793765

yasinE

– When a customer adds a product into his cart, it adds 1 product, as it should be.
– After adding some more products to his cart, the cart starts duplicating/adding other quantities to other products that are already in the cart.
this happens only in the translate website bebtos.com and not on the orginal one

October 9, 2018 at 1:10 am #2797633

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

In order to rule out some compatibility issue with a third party plugin/theme I would like to ask you to follow this steps:
- Back up your site first before making any change, this is for security reasons.
- Go to Woocommerce -> Woocommerce Multilingual -> Settings tab -> Troubleshooting link (bottom right) -> Sync all products if needed.
- Go to Woocommerce -> Woocommerce Multilingual -> Status tab -> Check if there is any error/alert message.
- Flush all cache memory.
- Go to WPML -> Languages -> Activate the 'Store a language cookie to support language filtering for AJAX' option -> Save the changes
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos