This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This thread is resolved. Here is a description of the problem and solution.

Problem: I installed Contact Form 7 Multilingual plugin and the form was lost in the list of Contact Forms 7 plugin on the WP dashboard.

Solution: I have fixed this issue by pressing below buttons from WPML >> Support >> Troubleshooting page:

- Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information

100% of people find this useful.

Author Posts
April 3, 2019 at 8:19 am #3523457

dmitryP-8

Hello there,

Tell us what you are trying to do?

I installed Contact Form 7 Multilingual plugin and the form was lost in the list of Contact Forms 7 plugin on the WP dashboard.

Is there any documentation that you are following?

https://wpml.org/documentation/plugins-compatibility/using-contact-form-7-with-wpml/

What is the link to your site?

You may see that the form's shortcode still does work, but there is no form in the list on the backend to edit it or to translate in translation management.
hidden link

Looking forward to your fast solution.

Many thanks,
Dmitry

April 3, 2019 at 8:31 am #3523603

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. To take a closer look on this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.
Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

April 3, 2019 at 1:21 pm #3526463

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thanks for the login details. I have fixed this issue by pressing below buttons:

- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information

from WPML >> Support >> Troubleshooting page. Could you please check and confirm?

Thank you

April 3, 2019 at 4:23 pm #3528575
dmitryP-8

Hi,

Thanks for taking care of this.

Not sure I got you. Did you want me to check and confirm something from WPML >> Support >> Troubleshooting page?

I can see the contact forms now! And I can see some translated pages (WPML > Translations).
But I still don't see 2 other pages the other user translated yesterday that I see on WPML >> Translation Management >> Translation Jobs for April 3. Can you compare this list with WPML >> Translations and figure out what's wrong, please?

Thanks and really appreciate it.

Much love,
Dmitry

New threads created by Noman and linked to this one are listed below:

https://wpml.org/forums/topic/some-pages-does-not-appear-in-translations-list/

April 3, 2019 at 5:14 pm #3529233

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

No, I have done those steps already, its just for your info.

Glad to see your contact forms issue is got resolved. To handle new issue, I have created a new ticket since this is a separate issue. Here is the link to the new ticket: https://wpml.org/forums/topic/some-pages-does-not-appear-in-translations-list/

You may mark this current ticket as resolved and we will continue to work on the new ticket.

Thank you for your cooperation and patience.

April 3, 2019 at 5:51 pm #3529533

dmitryP-8

My issue is resolved now. Thank you!

July 30, 2019 at 4:51 am #4304731

smartwebasia

- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information

from WPML >> Support >> Troubleshooting page. Could you please check and confirm?

I confirm that solve my problem too.
Thanks