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This topic contains 3 replies, has 2 voices.

Last updated by mathiasK-11 5 months, 2 weeks ago.

Assigned support staff: Bigul.

Author Posts
May 7, 2019 at 2:43 pm

mathiasK-11

Hi! We recently made some changes on the hidden link website and the page that was previously the homepage was moved to a page named Cooking (hidden link) and a few ACF fields were added. After those changes were made, some of the fields on the "Cooking" page are not showing up in the translation editor even though I've double-checked to make sure they are set to "Translate" under WPML->Settings->Custom Fields Translation. I also tried going to troubleshooting page and clearing caches but that did not resolve the issue. Please help!

Joel

May 8, 2019 at 7:24 am #3764315

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Joel,

Welcome to the WPML support forum. I will do my best to help you to resolve these issues.

Please try the following troubleshooting steps after a site backup and make sure the issue is existing or not.

1) Go to WPML>>Support page

2) Click on Troubleshooting link (blue link in the middle of the page)

3) In Troubleshooting page, please click on the following options of the *Clean up* section. Wait for confirmation of processing after each one.

- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Recreate ST DB cache tables

I am not able to login to the site because of the following error. Please check.

ERROR: The password you entered for the username *** is incorrect

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Thanks!

Bigul

May 8, 2019 at 1:53 pm
May 9, 2019 at 7:33 am #3773713

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Joel,

Thank you for the updates. This may be a sync issue. I have checked the *Cooking* page in Translation Editor(for Chinese Simplified). It is not showing some fields and showing fields like Short Quote & Homepage Content which is not part of the page now.

Just to make sure, please share the names of missing fields which you want to translate in Translation Editor.

Please complete the translation of the *Cooking* pages. Then update(just resave) the *Cooking* page in the default language(English) to refresh the translation settings and make sure you are getting the expected result or not.

Please check the attached images for more details and let me know your feedback.

--
Thanks!

Bigul

May 9, 2019 at 12:24 pm #3776095

mathiasK-11

My issue is resolved now. Thank you!