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This topic contains 1 reply, has 2 voices.

Last updated by Laura 1 year, 4 months ago.

Assigned support staff: Laura.

Author Posts
November 14, 2018 at 2:53 pm #2906877


Tell us what you are trying to do?
I changed the index.php in FTP to 775 because when downloading the String Translation + Translate Management WordPress gives me this notification: Downloading is not possible because WordPress cannot write into the plugins folder.
Is there any documentation that you are following?
Is there a similar example that we can see?
What is the link to your site?
hidden link

November 15, 2018 at 11:48 am #2909845


Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português )

Timezone: Europe/Rome (GMT+02:00)


thanks for contacting us.

You need to change permission to wp-content/plugin folder, which is where plugins are downloaded to, not to index.php.
Do you have this error if you try to install all plugins or only WPML ones?

Please contact your hosting provider for instructions on how to change folder permissions.
In the meanwhile, you can try to download .zip files of the plugins from and try to upload them via Plugins -> Add new or using FTP.

Let me know if this helps you or if you need further assistance.