|
|
Hintergrund des Themas:
I am trying to change the footer text in English, which is the third language on my site. I used Avada Footer Settings to change the copyright text. The main language is German, and I can change the Italian footer text. The issue can be seen on this page: hidden link
Die Symptome:
I cannot change the English footer text. Instead of the expected text for 2025, the footer shows the old input from last year, 2024.
Fragen:
Why can't I change the English footer text? (no more?)
|
|
|
Hi,
Thank you for contacting WPML Support. Sorry for the delay due to high workload and the reply time will be shorter from now.
To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.
Your next answer will be private, meaning only you and I can access it.
=== Please backup your database and website ===
✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.
Thank you
|
|
|
Thanks for providing the login details. I tried some basic troubleshooting steps on your site, but none of them worked so far.
To investigate further without affecting your live site, I’ve set up a fresh WordPress install on a test server (Cloudways). Please migrate your site there so we can isolate the issue in a minimal environment, only WPML active and using the parent Avada theme.
I’ll share the migration details in my next private reply.
Thank you
|
