We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
I wanted to inform you that I'll require additional time to thoroughly investigate this matter. I'll be sure to provide you with further updates once I've completed the assessment. Thank you for your patience.
Sorry for the delays. I've tested a few methods to import the site but it's still empty. Could you please share a backup from All-in-One WP Migration so that I can try again? You can share the link using the private reply option that I've enabled for you.
I apologize for the delay. I've just downloaded the copy and I will try to import it into my local dev site. Then, I will change the default language and check on the missing banner and menu issue for you. I will come back to you as quickly as possible.
I apologize for the delay due to weekends. Sorry, I'm still having issues importing your Website on my local/live site. Not sure what's causing this as the server resources or settings are good.
Could you please upload the site to a staging site that you own so that I could check or escalate it?
Hi, Would it be possible to book a call with you or another support team member for later this week or next week? It would be easier for us to share information through a video chat.
I regret to inform you that we do not offer support through video calls. However, please feel free to get in touch with us through our "Live Chat" feature, where we will be able to troubleshoot the issue alongside you in real-time.
Regarding this specific ticket, please allow me to go ahead and close it. If you have any further questions or encounter any other issues, don't hesitate to reach out again by opening a new ticket/chat.
The topic ‘[Closed] Changing the default language of a Website’ is closed to new replies.
