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This topic contains 7 replies, has 2 voices.

Last updated by Shekhar Bhandari 7 months, 3 weeks ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
February 27, 2019 at 1:03 pm #3250290

kristinaK-4

I am trying to:
Proceeding checkout in English version

Link to a page where the issue can be seen:
hidden link

I expected to see: completing checkout

Instead, I got:
<div class="woocommerce-error"></div>

I cant proceed checkout

February 27, 2019 at 3:42 pm #3251240

kristinaK-4

The error message I am receiving is: sorry your session is expired while trying to complete orders on checkout page

hidden link

February 28, 2019 at 4:16 am #3253577

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

Does the issue exist on default language too?

It seems like a theme/plugin conflict or a PHP error that is blocking some functionalities and creating such issues, so could you please perform the below steps and let me know if that helps?

Minimal Setup

If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not?

NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Debugging

1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.

Thanks

February 28, 2019 at 11:15 am #3254756

kristinaK-4

Shall I update? and how?
Please review the attachment

Regards Kristina

February 28, 2019 at 11:21 am #3254827

kristinaK-4

I still have an issue please check the attachment Shall I give you admin access?
Regards Kristina

February 28, 2019 at 11:23 am #3254842

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Please follow the steps to update the plugins as mentioned here: https://wpml.org/faq/install-wpml/

Also, could you please share the results of Minimal Installation and debug log?

Look forward to your reply.

Thanks

March 1, 2019 at 3:07 am #3258341

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To further debug this issue, I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

This info is private and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:

#1
Backup (both files and database) your site before giving us your credentials. You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose.
See: http://wordpress.org/plugins/duplicator/

Duplicator instruction
hidden link

#2
It would be better if you give me the test site rather than the live site.

#3
If the issues need some changes in the plugins updates/disabling we will install a plugin called “duplicator” and replicate the site in our local server for testing.

Look forward to your reply.

Thanks

March 1, 2019 at 10:51 am #3259750

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I just disabled all plugins except WPML and WooCommerce and I couldn't reproduce the issue, so could you please check the issue once, would you mind enabling the plugin one by one and let us know which plugin is creating the issue?

Look forward to your reply.

Thanks

The topic ‘[Closed] Checkout error’ is closed to new replies.