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This topic contains 6 replies, has 2 voices.

Last updated by cailletC 8 months, 2 weeks ago.

Assigned support staff: Yvette.

Author Posts
September 6, 2019 at 1:36 pm


I am trying to: complete the checkout

Link to a page where the issue can be seen: hidden link

I expected to see: order completed

Instead, I got: nothing happens, it keeps loading

For the record, there was another issue we solved on this thread,
By changing dynamic Css compiling method from file to database. But it created this new issue that i am reporing on this new ticket.
Please feel free to test as you wish in the link i have as it is a test version of the website

September 9, 2019 at 3:55 pm #4538763


Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)


I connected to your site and did some basic diagnostics beginning with tempoarily deactivating the non-WPML plugins and also changing your theme temporarily to Storefront.

With this configuraiton, I was able to complete the checkout.

I then changed the theme to Avada parent and executed an order. Again, I was able to complete the transaction. No hanging.

However, when I change to your child theme, I start to have troubles. I am able to complete a transaction, but I get a 404 error on the order confirmation page...BUT..the order does get saved. No hanging.

I also see that my userid cannot access the WCML menu to check that all configuration is complete and correct: Woocommerce > Woocommerce Multilingual

So, there are a few anomalies that you should start to correct. Once you can see and confirm that the WCML configuration is complete - correct the lack of order confirmation endpoint/page.

Then one-by-one, start to reactivate the non-WPML plugins until you find the plugin that is causing your order saving to hang.

Please write back with the name of the plugin.

September 12, 2019 at 8:28 am #4559253


Hello, thank you so much for your reply, i totaly agree with you to fix all these small problems one by one. I will try to do as you said and come back as soon as possible.

Thanks again,

September 12, 2019 at 10:31 am #4560243


Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

This sounds like a plan. You can keep this ticket open or, if you find a specific issue, open a new one as our policy is to limit the number of issues per ticket to 1:1.

September 18, 2019 at 11:05 am #4595469


Sorry for the delay, i got some news.
So as you asked, i started reactivating 1 plugin at a time and finaly found the culprit. it's WP mail smtp.
It seems that it's blocked somehow, please do not close the ticket while i figure out a solution.
I will come back to you with more news.

Thanks again,
Have a nice day

September 18, 2019 at 1:58 pm #4597287


Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thanks for the update. Keeping this ticket open...

September 19, 2019 at 4:16 pm #4607279


Hello, i was able to pinpoint the problem, it was a firewall on the server that blocked emails sent after order validation.
I was able to fix it and reproduce everything one the production website.

Problem solved thank you so much for the support,
have a nice day