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This topic contains 3 replies, has 2 voices.

Last updated by edens 1 month, 3 weeks ago.

Assigned support staff: Itamar.

Author Posts
August 25, 2019 at 8:25 am #4453537

edens

Hello,
I am using your WPML plugin and i have a problem with checkout page.

The problem happens only in translated languages,
that my checkout page is not design as it should be.

I have added you 2 screenshots so you will better understand my problem.

The first screenshot is from my main language (English), where the logo is big and there is no sticky header as it should be.
The second screenshot is from translated language,
as you can see the sticky header is exist and there is no logo,
I need your help to fix it so it can be designed as in my main language.

August 25, 2019 at 9:16 pm #4455175

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi, Eden.

I can see this issue on your site. Please see the attached screenshot.
You are using the Flatsome theme, which is not officially compatible with WPML.
https://wpml.org/documentation/theme-compatibility/
I can see in our internal documentation that we have few reports about issues with this theme.

Please share with me the access details to your site and I'll examine the issue and see if I can find a fix for it.

If you need further help with this, please share the access details to your site with me.
I'm enabling a private message for the next reply.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- - Please make a backup of site files and database before providing us access. --

It is better that you give me access to a staging site (if you have) where the issue also exists.

Thanks,
Itamar.

August 26, 2019 at 6:04 pm #4460735

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi and thanks for the access details.

When I check the Russian (for example) checkout page now I don't see this problem. Please see the attached screenshot.
Have you fixed this issue already?

August 26, 2019 at 6:22 pm #4460799

edens

My issue is resolved now. Thank you!