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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 7 replies, has 3 voices.

Last updated by Dražen Duvnjak 1 year, 4 months ago.

Assigned support staff: Dražen Duvnjak.

Author Posts
July 9, 2020 at 9:43 pm #6563263

takeshis-2

Hi,
The layout of checkout pages in Japan is different from other countries. I need to display a different layout to Japanese customers than in other countries. Is there a way to change the layout of the checkout page displayed depending on the language?
TK

July 11, 2020 at 9:20 pm #6575379

Andreas W.
Supporter

Languages: German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

To help you faster, I've enabled a private message for submitting the debug information for this support ticket. Please see this link for how to get this information from your site and give it to us:
http://wpml.org/faq/provide-debug-information-faster-support/

Further, please verify if your current theme supports LTR or TTB language formatting.
hidden link

Kind regards
Andreas

July 13, 2020 at 11:05 pm #6587205

takeshis-2

It is not a problem with "LTR or TTB language formatting". The displays check out page of addresses, zip, etc. differ depending on per country.

July 14, 2020 at 6:39 am #6588673

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I need to display a different layout to Japanese customers than in other countries. Is there a way to change the layout of the checkout page displayed depending on the language?

if I understand correctly you would like to display different fields/layout per different languages? Please correct me if I am wrong.

The functionality you're describing is not included in WPML and therefore its out of the scope of our support system. I'm afraid that you should develop your own workaround to achieve this.

We have a list of WPML and WooCommerce Multilingual hooks that can help you develop such feature, which can be seen in the links below:

- https://wpml.org/documentation/support/wpml-coding-api/wpml-hooks-reference
- https://wpml.org/documentation/related-projects/woocommerce-multilingual/wcml-hooks-reference/

I would advise to ontact one of our certified partners who can develop small to large features for your site: http://wpml.org/documentation/support/wpml-contractors/

Similar tickets:
- https://wpml.org/forums/topic/woocommerce-custom-checkout-localisation/
- https://wpml.org/forums/topic/woocommerce-default-country-checkout-per-language/

Please, let me know if I can help with any other questions. I'll be happy to help.

Thanks and regards,
Drazen

July 14, 2020 at 8:49 pm #6596975

takeshis-2

Hi,
This means all WPML and Woocommerce users in Japan and certain countries require paid customization.
We hope that WPML development ethics for Equality without discrimination for all countries and cultures.
We have sometimes felt unreasonable.
Please tell us your opinion.
Best regards,

July 15, 2020 at 11:13 am #6602123

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

maybe we have misunderstood here, I think haven't understood your question right.

You mentioned you need different layout, the layout means the design of the page, since WPML is a translation plugin it can not affect on the design of the page. I think here is what confused me.

This means all WPML and Woocommerce users in Japan and certain countries require paid customization.

No, WPML and WooCommerce work normally with the Japanese language and all other. You can translate WooCommerce and use it without issue. But WPML can not create a new design for your checkout page depending on other languages. Design is taken care of by your theme and WooCommerce.

Let start over, maybe you can try and explain to me in more detail what are you trying to achieve and what issue you are having. If possible share images or videos.

You can find more about WPML and WooCommerce on our documentation page:
- https://wpml.org/documentation/related-projects/woocommerce-multilingual/

Please let me know, and I will do my best to help you out.

Regards,
Drazen

July 17, 2020 at 2:20 am #6616905

takeshis-2

Hi,
Please note our site is a multilingual site.

Chuck out page

English
First name/Last name

Japanese
Last name/First name

Regards
TK

July 17, 2020 at 9:35 am #6619557

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for getting back.

Let me try to explain this, if you disable WPML and set Japanese as the default language in WordPress settings, you will still have this order because this is set up by WooCommerce and/or your theme.

First, WPML can only help you out translate these strings so you can maybe translate it First Name > the Last name in Japanese, and etc, but not sure this is the best way.

The second option is to use some plugin that is compatible with WPML and can change the order of these fields in different languages.

Compatible plugins: https://wpml.org/documentation/plugins-compatibility/

I am not aware of any at this moment.

Third and probably the option you will need to use, is trying custom coding as suggested for some other users with the same request.

For checkout and logoff, I am not sure about how WooCommerce will authenticate user after the payment.

However, this question is related to WooCommerce and you can contact WooCommerce support to get some help on this:

https://wordpress.org/support/plugin/woocommerce

If my directions are not enough we suggest contacting one of our 3rd party contractors that specialize in custom work with WPML:

https://wpml.org/contractors/

Tickets:
- https://wpml.org/forums/topic/can-i-customize-customer-name-last-and-first-name-order-by-languages/

Hope you will understand our side here.

Let me know if there is anything else I can do to help.

Regards,
Drazen