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This topic contains 3 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 2 months, 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 29, 2019 at 6:02 pm #4302703

cedricH-7

I am trying to: update plugging ( I did it)

Link to a page where the issue can be seen: hidden link
The image is broken on every webpage.

I expected to see: Chinese flag

Instead, I got: broken image icon

July 29, 2019 at 8:27 pm #4303445

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

July 29, 2019 at 9:12 pm #4303535

cedricH-7

Hi Marcos,

I did a backup.
What is the next step?

July 30, 2019 at 1:36 am #4303965

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. Please, provide us with some WordPress Dashboard and FTP access details as explained above. A private reply is enabled for you, so you can safely send these details. Thank you for your collaboration, have a nice day.

The topic ‘[Closed] Chinese flag shows as a broken image instead of flag in language bar’ is closed to new replies.