Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

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Last updated by Andreas W. 9 months, 3 weeks ago.

Assigned support staff: Andreas W..

Author Posts
February 15, 2019 at 9:45 pm #3206680

teresaG-7

I am trying to: translate product

Link to a page where the issue can be seen: any

I expected to see: advance editor

Instead, I got: classic editor

February 15, 2019 at 11:07 pm #3206817

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi!

Thank you for contacting WPML Support.

Please go to WPML -> Settings -> Multilingual Content Setup -> How to translate posts and pages and Content that was created with WPML's Classic Translation Editor.

Please confirm your configuration. Is the ATE activated? Do you receive any errors?

Kind regards
Andreas