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This thread is resolved. Here is a description of the problem and solution.

Problem: Composite products disappear

Solution: To solve the problem the client decided to use the Translation Editor. To do this:

- Click on the WooCommerce > WooCommerce Multilingual > Settings - On the "Product Translation Interface", select "WPML Translation Editor" option - Click on the "Save changes" button

This topic contains 3 replies, has 2 voices.

Last updated by tobiasL-11 2 years, 5 months ago.

Assigned support staff: Bruno.

Author Posts
July 20, 2017 at 12:35 pm #1323634

tobiasL-11

I am trying to:
Publish edit the english translation of my composite product

Link to my site:
tapemuzik.de
hidden link

I expected to see:
A working screen with english translation.
Instead, I got:
It worked fine, but then I made a change in the composite product. It now tells me to add atleast one component and wpml tells me that these parts are automatically copied from the german version. so i cant edit it :(.

I would like to grant you wp access, but I cant without granting ftp access wich is not an option sadly.

July 20, 2017 at 1:49 pm #1323712

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thank you for contacting us.

If you save the translation (access the translation page and save, without editing anything on the translation page), does the problem persist?

Also, I can not access the secondary language, as it looks like this is hidden. Maybe you can create a copy of your site with Duplicator plugin and send it to me so I can test it in my test environment if the above steps do not work.

If so, let me know so that I activate the private response.

Thank you.

July 28, 2017 at 9:48 am #1329542

tobiasL-11

The duplicator files are over here. Is there a way to grant you backend-access?

Thanks.

July 28, 2017 at 4:09 pm #1329903

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Sure. Please, what steps should I follow to see the problem?

I've downloaded the Duplicator package and I'm going to install it in my testing environment. Also, I've removed the URL above, as this is an open forum.

I'll need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

*** Please let me know exactly what steps should I follow to see the problem.

*** Note: Please make a full backup of your site.

Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thank you.