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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to edit conditionals in a translated contact form and is facing an issue with an extra dropdown being created in another form, which copies options from the original dropdown. Additionally, when attempting to review translations, the client is redirected to a preview of the fields instead of the strings.
Solution:
We suspect this might be a compatibility issue. The client resolved the issue by creating a new contact form in English and adding it only to the English page.

Additionally, to enhance your site's performance, we suggest increasing the WP Memory Limit to 256 MB and the MaxInputVars in your PHP settings to 10000. For more details on increasing memory limits, visit WPML Minimum Requirements and for MaxInputVars, refer to Setting MaxInputVars.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Bigul 1 year, 3 months ago.

Assisted by: Bigul.

Author Posts
July 11, 2024 at 8:33 pm #15937579

rui-pintoD

Background of the issue:
I'am trying to get back with the conditionals that i have in the original contact form, but i can't edit the translation.
Also i have another form wich shouldn't have an extra dropdown, you can see that extra dropdown is being built with the options from the original dropdown.

Symptoms:

Questions:
Can you help me edit the conditionals from that translation? And in the other form a way to remove that extra dropdown and fix the original dropdown with the correct translations ? When i click to review translation always go to the preview of the fields and not the strings.

July 12, 2024 at 9:10 am #15941230

Bigul

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

This may be a compatibility issue. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

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Also, please let us know the exact steps to reproduce the issue on your site.

I have a request. Please upgrade the following configurations for the better performance of the site.

1) Increase *WP Memory Limit* to *256* MB(the minimum required memory limit for WPML is *128*). Please check the following links for more details

https://wpml.org/home/minimum-requirements/

https://developer.wordpress.org/apis/wp-config-php/#increasing-memory-allocated-to-php

2) Increase the *MaxInputVars* of PHP settings to *10000*. Please check the following article for more details and contact your system admin/hosting provider to upgrade this configuration.

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Thanks!

Bigul

July 19, 2024 at 9:49 am #15977192

rui-pintoD

I did a new contact form in english and added only on the english page.