Connection error 28

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Tagged: Install and update

This topic contains 3 replies, has 2 voices.

Last updated by Bobby 2 years, 5 months ago.

Assigned support staff: Bobby.

Author	Posts
September 26, 2018 at 6:44 pm
andreasO-12	I am trying to: update Link to a page where the issue can be seen: hidden link I expected to see: a finished update Instead, I got: failed to register
September 26, 2018 at 8:52 pm #2768749
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hello, Please verify that your server has the following IPs whitelisted hidden link 74.50.57.24 hidden link 54.230.11.118 hidden link 52.200.8.253 hidden link 54.230.11.56 additionally if that does not resolve the issue you can ask your server/hosting support for assistance to install the latest CURL extension on your site. Here is more info on this: hidden link Please try this and let me know if it resolves the issue.
September 27, 2018 at 8:34 pm #2771757
andreasO-12	The Login worked now but all updates fail. Do you Know why?
September 28, 2018 at 8:07 pm #2774770
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hello, as a test please try doing them manually this time if they are failing through the backend and let me know your results https://wpml.org/account/downloads/ to do a manual update please follow these steps: 1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/ 2. Deactivate the existing WPML plugin and add-ons. 3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from you "wp-content/plugins" folder NOT the database records. 4. Download the updated plugins from our servers and upload them to the plugin directory. 5. Activate the WPML plugin and add-ons.

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