This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing persistent connection issues with WPML on their website hosted in China. WPML is unable to connect to wpml.org for updates or validation due to suspected firewall or geoblocking restrictions.
Solution:
We recommend the client to contact their hosting provider to whitelist the following domains to ensure they are not being blocked:
- wpml.org
- cdn.wpml.org
- api.wpml.org
- api.toolset.com
- cloudfront.net
We have confirmed from our side that the site is not being blocked by our services.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
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Last updated by 1 month ago.
Assisted by: Shekhar Bhandari.
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Hello WPML Support Team, I am experiencing a persistent connection issue on my website: hidden link. WPML is unable to connect to wpml.org to check for updates or validate the communication. In the Installer Support page, the API Server status sometimes shows as green, but the logs show the following error: Since the website is hosted in China, I strongly suspect this is related to the firewall blocking or timing out outbound connections to your servers. Could you please let me know if you have any specific solutions, a dedicated proxy, or an alternative endpoint/mirror for users hosting their sites in China to bypass this block? Thank you in advance for your help.    |
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