Contact Form 7 forms disappeared after WPML plugin activation

This thread is resolved. Here is a description of the problem and solution.

Problem:
Contact Form 7 forms disappeared after WPML plugin activation
Solution:
I've increased memory limit allocated to WordPress (it was below our minimum requirements https://wpml.org/home/minimum-requirements):
https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php

And I have also performed all the troubleshooting functions:

- WPML - > Support -> Troubleshooting:
-- Clear the cache in WPML
-- Set language information
-- Fix terms count
-- Fix post type assignment for translations

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This topic contains 5 replies, has 2 voices.

Last updated by nicolasA-5 4 years, 9 months ago.

Assisted by: Bruno Kos.

Author	Posts
June 28, 2019 at 1:42 pm #4107997
nicolasA-5	I have a website in French language. I installed and activate the WPML plugin to translate it. By doing it, my forms from contact form 7 just disappeared form the Back Office (there are still available in Front Office). I have seen this ticket: https://wpml.org/forums/topic/cf7-forms-disappeared-after-cf7-multilingual-plugin-was-installed/ But I coudn't find the buttons to: - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information Is there a tutorial to do that? Thanks in advance 🙂
June 28, 2019 at 2:29 pm #4108595
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Thank you for contacting WPML support! Can you install and activate this plugin: https://wpml.org/download/contact-form-7-multilingual/?section=changelog And let me if the issue is still there? Here is a documentation on how you can translate it: https://wpml.org/documentation/plugins-compatibility/using-contact-form-7-with-wpml/ Regards, Bruno Kos
June 28, 2019 at 3:37 pm #4109047
nicolasA-5	Thanks for the answer 🙂 I tried to install this plugin, but the forms are still not available in the CF7 panel.
July 1, 2019 at 6:54 am #4115907
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Please make a full backup of your site before sharing this info! You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup. Regards, Bruno Kos
July 1, 2019 at 10:07 am #4117685
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Can you have a look at this now? I've increased memory limit allocated to WordPress (it was below our minimum requirements https://wpml.org/home/minimum-requirements): https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php And I have also performed all the troubleshooting functions - it seems to be working now, have a look at this image. Regards, Bruno Kos

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.