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This thread is resolved. Here is a description of the problem and solution.

Problem: Contact Form 7 forms disappeared after WPML plugin activation Solution: I've increased memory limit allocated to WordPress (it was below our minimum requirements https://wpml.org/home/minimum-requirements): https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php

And I have also performed all the troubleshooting functions:

- WPML - > Support -> Troubleshooting: -- Clear the cache in WPML -- Set language information -- Fix terms count -- Fix post type assignment for translations

This topic contains 5 replies, has 2 voices.

Last updated by nicolasA-5 3 months, 2 weeks ago.

Assigned support staff: Bruno Kos.

Author Posts
June 28, 2019 at 1:42 pm #4107997

nicolasA-5

I have a website in French language. I installed and activate the WPML plugin to translate it.
By doing it, my forms from contact form 7 just disappeared form the Back Office (there are still available in Front Office).

I have seen this ticket:
https://wpml.org/forums/topic/cf7-forms-disappeared-after-cf7-multilingual-plugin-was-installed/
But I coudn't find the buttons to:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information

Is there a tutorial to do that?

Thanks in advance 🙂

June 28, 2019 at 2:29 pm #4108595

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

Can you install and activate this plugin:
https://wpml.org/download/contact-form-7-multilingual/?section=changelog

And let me if the issue is still there?

Here is a documentation on how you can translate it:
https://wpml.org/documentation/plugins-compatibility/using-contact-form-7-with-wpml/

Regards,
Bruno Kos

June 28, 2019 at 3:37 pm #4109047

nicolasA-5

Thanks for the answer 🙂
I tried to install this plugin, but the forms are still not available in the CF7 panel.

July 1, 2019 at 6:54 am #4115907

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this info!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

July 1, 2019 at 10:07 am #4117685

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Can you have a look at this now? I've increased memory limit allocated to WordPress (it was below our minimum requirements https://wpml.org/home/minimum-requirements):
https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php

And I have also performed all the troubleshooting functions - it seems to be working now, have a look at this image.

Regards,
Bruno Kos

July 1, 2019 at 12:30 pm #4118847

nicolasA-5

My issue is resolved now. Thank you!