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This topic contains 7 replies, has 2 voices.

Last updated by xgpm 1 month, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
July 27, 2021 at 3:53 am #9276321

xgpm

contact form 7 German and French translator miss button text "Submit"

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July 27, 2021 at 5:34 am #9276685

xgpm

sorry, all the language contact forms button text "Submit" missing.

July 27, 2021 at 1:11 pm #9280203

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Can you please let me know if you were able to follow the exact steps presented in the documentation below?

- https://wpml.org/documentation/related-projects/using-contact-form-7-with-wpml/

Please let me know.

Kind regards,
Mihai Apetrei

July 27, 2021 at 1:43 pm #9280613

xgpm

yes, I followed the steps, but can not find "Submit"

1111.png
July 27, 2021 at 8:40 pm #9283253

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the confirmation.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

July 30, 2021 at 12:52 am #9312321

xgpm

two days passed, still not got a response.

July 30, 2021 at 11:41 am #9315697

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there and thank you very much for your patience.

Sorry for the delay in response - there's a pretty full queue these days in tickets and chats and it can get a bit more time for us to answer back.

Now, I was able to properly log into the backend of your site, and from what I can see, there might be something that is blocking that functionality and the submit button doesn't show up in the translation editor at the moment.

However, I was able to find a quick workaround for you (so that we can save time) that would allow you to fix this in no time.

Here it is:

Instead of using the translation editor, you can go to the main Contact forms page (hidden link) > then, you can switch the language flag at the top in the backend top menu to French for example > which will take you here (hidden link) > then, you can click "Edit" on the contact form > change the "Submit" text for the button into what wording you want > then save the form.

Can you please let me know if that works for you?

I will be waiting for your response.

I wish you a lovely rest of the day and please stay safe.

Mihai Apetrei

July 30, 2021 at 1:11 pm #9316131

xgpm

My issue is resolved now. Thank you!